Powering CX and AI Transformation Across Asia Pacific

Discover how Symbos and Cisco are shaping the future of customer experience through AI, security, and scalable innovation — as recognised by CrayonIQ in the 2025 APAC Contact Centre CX Platforms with AI Buyer’s Guide.

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Powering CX and AI Transformation Across Asia Pacific

Discover how Symbos and Cisco are shaping the future of customer experience through AI, security, and scalable innovation — as recognised by CrayonIQ in the 2025 APAC Contact Centre CX Platforms with AI Buyer’s Guide.

Fill out the form to access the CrayonIQ 2025 APAC Contact Centre CX Platforms with AI Buyer’s Guide  featuring the Symbos and Cisco partnership.

  • See how Symbos and Cisco are transforming enterprise CX through secure, AI-powered platforms.

  • Explore APAC’s leading contact centre vendors and how they rank on innovation, scalability, and trust.

  • Understand where AI is driving measurable outcomes across customer experience and digital operations.

  • Learn why Symbos is redefining the BPO model with onshore accountability and offshore agility.

AI is no longer a buzzword, it’s the performance engine driving the next evolution of customer experience. Across Asia Pacific, enterprises are under pressure to modernise contact centres, improve customer outcomes, and balance innovation with compliance.

That’s where Symbos and Cisco come together.

In this exclusive industry report produced by CrayonIQ, you’ll discover how Symbos is helping Australian and regional enterprises blend automation, data, and human expertise to deliver measurable results.

The report highlights Cisco’s recognition as an Enterprise Transformer in the 2025 Buyer’s Guide, a testament to its leadership in secure, AI-powered CX platforms.

What you’ll learn

  • The State of AI in CX: Why AI is now the foundation for modern contact centres, not just an add-on.
  • APAC Market Insights: Regional buying trends, data sovereignty concerns, and vendor positioning.
  • Why Cisco Leads: How Cisco’s Webex Contact Center delivers AI, observability, and zero-trust security at enterprise scale.
  • The Symbos Advantage: How Symbos blends onshore accountability with offshore capability — empowering transformation through its Convergence Partnership Model.
  • What’s Next: The roadmap for AI-enabled CX across regulated industries and high-growth markets.
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About Symbos and Cisco

Symbos is redefining the business process and CX landscape with an outcome-based approach that fuses technology, trust, and talent.

Through its partnership with Cisco, Symbos equips enterprises to modernise securely and at scale — delivering AI-driven contact centre solutions that unify customer journeys across digital, voice, and data environments.

“Together, we’re helping enterprises modernise faster, perform better, and deliver with confidence.” — Avik Choudhuri, CEO, Symbos CX