Sydney, Australia – 14 October 2025 – Symbos, a next-generation provider of digital transformation and CX solutions, and Webex by Cisco, a global leader in collaboration technologies empowering employee and customer experiences, today announced a strategic partnership set to disrupt how Australian enterprises engage and interact with their customers.
This partnership positions Symbos as Cisco’s go-to-market partner for driving the adoption of Cisco’s Webex Contact Center and next-generation customer experience solutions. The collaboration is built to fast-track Australia’s digital disruption agenda — helping organisations dismantle legacy systems, adopt AI-driven customer engagement, and reinvent customer interactions in an era defined by rising customer expectations.
Key Disruption Drivers of the Partnership:
- Accelerating Transformation: Symbos will leverage its strong market reach to help Australian enterprises rapidly transition to cloud-first, AI-enabled customer engagement models.
- Industry Impact: The partnership will prioritise industries facing the greatest digital disruption — retail, FGT, financial services, government, education, and healthcare — equipping them with secure, scalable, and intelligent customer experience solutions.
- Future-Proof Innovation: By fusing Cisco’s global innovation in AI, security, and customer experience innovations with Symbos’s expertise in delivery and transformation, enterprises will gain the agility to outpace disruption and scale confidently for the future.
“This partnership marks a new chapter in how Australian enterprises harness digital disruption to unlock growth,” said Vinod Muthukrishnan, VP & COO, Webex Customer Experience. “By joining forces with Symbos, we are equipping organisations to break free from outdated models and embrace intelligent, connected customer experiences.”
“Avik Choudhuri, CEO, Symbos CX, added: “Disruption is no longer optional — it’s the reality of modern business. Together with Cisco, we will enable enterprises to seize this moment, modernise engagement, and deliver measurable outcomes at speed and scale.”
With disruption reshaping industries at an unprecedented pace, Cisco and Symbos are committed to redefining what’s possible for Australian businesses in relation to their customer interactions— and laying the foundation for the future of workplaces.
About Symbos
Symbos is a fast-growing digital transformation and BPO solutions company specialising in go-to-market strategy, customer engagement, and technology-enabled services. With over 2000 people across Australia, Philippines, Fiji and South Africa Symbos enables enterprises to accelerate digital disruption, transform customer journeys, and scale for sustainable growth.
Media Contact:
Anastasia Aivaliotis
Director, Growth Enablement
hello@symbos.com