Dedicated capability, built to your design.
An Integrated Capability Centre (ICC) is more than additional headcount — it is a dedicated offshore hub created to house a complete function or capability for your organisation. Where workforce extension adds capacity, an ICC builds structure: a centre designed around specific processes, disciplines, and outcomes, supported by the facilities, technology, and governance needed to run at enterprise scale.
We ensure your ICC is established as a true extension of your organisation, not a third-party vendor site. We design and operate the environment, source and develop specialist talent, and manage the compliance, HR, and IT backbone that keeps it secure and sustainable. You retain full ownership of the capability itself, the processes, standards, and outputs remain yours, while we ensure the centre runs efficiently, consistently, and in line with your expectations.
ICC models are ideal for enterprises that want to consolidate specialist functions, create a long-term hub for high-volume operations, or establish Centres of Excellence that can grow and evolve over time. The result is a managed capability that delivers resilience, scalability, and cost efficiency, without the complexity and risk of building it yourself.
Build a dedicated offshore base where specialist teams, enterprise infrastructure, and embedded governance come together to deliver long-term capability.
An Integrated Capability Centre requires more than space and staff, it demands a partner who can build, manage, and evolve a dedicated offshore base around your strategic needs. That’s where we differentiate.
As part of our Managed Services model, these offerings are designed to extend your capability offshore while maintaining full control, visibility, and operational resilience: