Back Office Processing

Managing high-volume functions with accuracy, consistency, and control.

We take ownership of critical back-office functions for large enterprises to deliver them with the accuracy and reliability complex environments demand. By managing these processes end-to-end, including reconciliation, document processing, data management, and regulatory reporting we reduce operational risk, improve compliance, and ensure consistency at scale.

Our delivery model combines process discipline with flexibility. Compliance safeguards, audit-ready reporting, and performance controls are built into every workflow. At the same time, our teams are able to respond quickly to surges in demand, regulatory change, or unexpected operational pressures. The result is a back office that operates with precision while freeing your internal teams to focus on strategy and customers.

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Outcomes that matter

When your back office runs with precision, the benefits extend far beyond cost savings.

  • $450K in annualised savings and full audit-ready digitisation achieved through end-to-end AP process redesign.
  • 120% increase in audit coverage with 15,000+ QA files reviewed annually, ensuring accuracy across high-volume compliance workflows.
  • 70% faster investigation times through automated analysis and categorisation of complex case data.
  • 375 compliance risks and controls documented and embedded, strengthening governance and reducing regulatory exposure.
  • 62% digital deflection and zero critical system failures during high-volume events through integrated workflows and automated updates.
  • 70+ FTEs of efficiency unlocked, allowing internal staff to refocus on strategic activity and customer-facing work.

Why Symbos?

We see the back office not as a cost to be contained but as a strategic function that can accelerate enterprise performance. Our approach is anchored in three strengths:

  • Operational: specialist teams and disciplined performance systems that ensure reliability at scale.
  • Compliance: secure environments, embedded governance, and proactive monitoring that exceed regulatory expectations.
  • Commercial: faster reconciliations, stronger data for decision-making, and risk management that protects revenue, reputation, and stakeholder confidence.

Our specialised service areas

As part of our Enterprise Enablement model, these services are designed to optimise the operational backbone and deliver consistency at scale:

AI-Led Human Experiences