Claim Processing

Delivering accuracy, empathy, and efficiency in every claim. 

We manage the entire claims journey, from submission through to resolution, delivering decisions that are compliant and customer-centred. Our teams keep claims moving at pace while applying the checks that regulators expect and the sensitivity customers respect.

Claims are moments of truth. A poorly handled claim damages more than the immediate outcome: it erodes confidence, invites scrutiny, and increases cost. By embedding compliance controls and audit-ready reporting into each stage, we keep risk low and performance high. At the same time, we ensure claimants are treated with fairness and respect, so the process strengthens rather than weakens long-term relationships.

Get in touch
Claims processing services delivering accurate, compliant decisions across the insurance claim process

Outcomes that matter

We streamline claims with precision and care, blending speed, compliance, and empathy to protect trust at every step.

Claims management outcomes improving cycle times, audit readiness and cost to serve at scale
  • 20% reduction in cost-to-serve and faster policy activations through automated workflows and streamlined back-office processes.
  • $450K in annualised savings and improved audit readiness by embedding compliance controls and digitising every transaction stage.
  • 120% increase in audit coverage and 15,000+ files reviewed annually, ensuring consistency and regulatory confidence across global operations.
  • 20% reduction in wait times and improved resolution rates during claims surges through redesigned workflows and AI-enabled routing.

Why Symbos?

We treat claims as both a compliance obligation and a defining customer interaction. Our approach is designed to meet regulatory expectations while safeguarding trust.

  • Operational: end-to-end claims management delivered by experienced teams, supported by workflows that scale with demand.
  • Compliance: governance and quality assurance frameworks that keep decisions defensible without slowing delivery..
  • Commercial: cycle-time improvements and efficiency gains that reduce cost, protect revenue, and preserve reputation.
End to end claims processing with governance controls, quality assurance and customer centred support

Our specialised service areas

As part of our Enterprise Enablement model, these services are designed to optimise the operational backbone and deliver consistency at scale:

AI-Led Human Experiences