Contact Centre

Deliver customer support through onshore and offshore teams aligned to your business needs. We provide flexible contact centre delivery across Australia, the Philippines and Fiji, supporting consistent customer experience, service quality and scalable resourcing.

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Outcomes that matter

We support brands with flexible contact centre delivery designed to improve service consistency and performance across customer channels.

  • Delivery spans voice and digital channels including email, live chat, messaging, social moderation and back office services, with operations across Australia, the Philippines and Fiji. Programs scale from small specialist teams to large multi-site environments with flexible operating hours.
  • Performance is measured in real time against core service and quality metrics including CSAT, NPS, QA, FCR, AHT and KPI and SLA achievement, enabling continuous optimisation.
  • Complex programs can be mobilised within 6 to 8 weeks, with urgent recall or disaster response support activated in under 24 hours. Delivery models are aligned by complexity, using Australia for specialist work, the Philippines for core volumes and Fiji for efficient scaling.
  • Delivery is supported by accredited training, structured onboarding, ongoing coaching, quality assurance and clear governance.
  • We operate multi-channel contact centre programs across complex and high-volume environments, including regulated inbound and outbound sales, omnichannel product support at scale, and high-volume inbound services requiring consistency, care and efficiency across a broad range of industries.

Why Symbos?

We design contact centre solutions that balance speed, quality and scalability, so you can respond to demand without compromising customer experience or operational control.

  • Flexible delivery model: Onshore and offshore delivery across Australia, the Philippines and Fiji based on program needs.
  • Quality and governance: Structured onboarding, coaching and QA to support consistent performance.
  • Scalable resourcing: Capacity that flexes with demand while maintaining service standards.

“We needed to upscale quickly and looked to Symbos for outsourcing. It was a short term need that had long term benefits. I was impressed with their speed to market abilities and the quality of their staff. They virtually became an extension of our customer care team within a matter of days.”

Anne Manchester, Kellogg’s Australia

Our specialised service areas

As part of our Contact Centre model, these services give organisations the flexibility to design operations that scale and adapt to changing needs:

AI-Led Human Experiences

Contact the Symbos team